Privacy Policy

Updated 1st Jan 2023

Urban Company - and its subsidiaries collectively called (“Urban Company, We, Us”) are in the business of providing web-based Product & Service solutions for Customers. This policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consent to share with us when you access, use or otherwise interact with our website www.urbancompanymumbai.com, (collectively platform) or avail products or services that Urban Company offers.

At Urban Company we are committed to protecting User data and respecting privacy. In order to provide you access to products and services, we have to collect, and otherwise, share respective data with the professionals. The policy explains how user data is processed.

Please note that unless specifically defined in this policcapitalizedsed terms shall have the same meaning as ascribed to them in the terms & conditions, available at www.urbancompany/ terms.

By using the services you confirm that you have read and agreed to be bound by the policy and consent to processing activity described in this policy.

A. BACKGROUND & KEY INFORMATION

How this policy applies?

- name and job title
- This policy applies an to individual who access, or use the platform for any listed services. For the avoidance of doubt, references to you across this policy are to the end user that uses platform.
- By using the platform you consent to the collection, use, storage and disclosure of personal data as described in and collected by us in accordance with this policy.

Review & Updates ?

We regularly review and update our privacy policy and we request our users to review our policies. It is important that the personal data we hold about you is accurate.

The platform may include links third-partyrty websites, plugins, servi,ces and applications. Clicking on those links and enabling those connections may allow third parties to access data. We neither allow or restrict these third party services and are not responsible for their privacy statement.

PERSONAL DATA THAT WE COLLECT

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

(1) We collect different personal data about you. This include but is not limited to (1.1) Contact Data, (1.2) Identity & profile data, (1.3) Marketing & communications data, (1.4) Technical data, (1.5) Transaction Data, (1.6) Usage Data (2) We also collect, use and share aggregated data such as statistical and demographic for any purpose. Aggregated data can be derived from your personal data but not considered personal data under law as it does not directly or indirectly reveal your identity. (3) What happens if I Refuse to provide my Personal data Where we need to collect personal data by law, or under the term of a Contract, and you fail to provide that data when requested, we may not be able to perform the contract (ex, to provide you the service)

HOW DO WE COLLECT PERSONAL DATA

We use different methods to collect personal data about you including through
(a) Direct You provide us your personal data when you interact with us. This includes personal data you provide when you.
(1) Create an User account with us.
(2) Use our services.
(3) Enter a promotion, use a survey and poll.
(4) Request marketing promotional communication.
(5) Report a problem or share feedback.
(b) Automated Technologies Each time you visit the platform and use the service. We will automatically collected technical data about your equipments, browsing actions and patterns. We collect this personal data using cookies, server logs, and other similar technologies. We may also receive technical data about you if you visit our platforms
(c) Third party or publicly available sources We will receive personal data from you through third party platforms.
(1) Technical data from analytics providers such as Facebook, Google and ad networks
(2) Identity and profile related data from service professionals
(3) From affiliate entities

HOW DO WE USE YOUR PERSONAL DATA

(1) We will only use your personal data when the law allows us to. Most frequently we will use your personal data where we need to provide you the services or when we need to comply with the legal obligation. We use your personal data for the following purposes.
(a) To verify your identity for user profile/account creation.
(b) To provide the listed services to you
(c) To enable the provision of professional services to you
(d) To monitor the trends and experience
(e) To improve and enhance functionality based on the services provided and feedback
(f) To improve customer service and and effective response
(g) To track transactions and payment process
(h) To send periodic notifications to manage our relationship with you
(i) To assist and facilitate the service offerings
(j) To market and promote the listed services
(k) To enforce out terms
(l) To respond to court orders, establish our legal rights
(m) You agree and acknowledge that any and all information that you may give us, whether or not you directly provide it to us, including but not limited to personal correspondence, such as mail instructions from you etc, may be collected, compiled, and shared by us in order to provide the services.

COOKIES

Cookies is a small files that a site or service providers may transfer to your devices through browser (if you permit it to) then ableles the site to recognise and remember certain information. We use cookies to help us distinguish you from the users of platform.

DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with third parties for below purposes
(1) Service professional to provide you the opted services
(2) Internal third parties
(3) External third parties

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

Access and updating your personal data: You hereby warrant that all your personal data that you provide with us is accurate, when you use our services we make best efforts to provide you with ability to access inaccurate data and to correct it, subject to any legal requirements. You can request Urban Company for a copy of your personal data by sending an email to supporturbancompany@gmail.com Urban Company may take upto 7 working days to respond.

Opting out of marketing and promotional communication: When we send you marketing and promotional communications we make best efforts to provide you with the ability to opt out instructions provided in the channels. You understand and acknowledged that it may take upto 10 working days to give effect to your request.

DELETION OF ACCOUNT AND PERSONAL DATA

Notwithstanding anything contained in there terms, you may delete your account as well as your personal data registered with Urban Company by sending an email to supporturbancompany@gmail.com.

TRANSFERS OF YOUR PERSONAL DATA

We comply with applicable laws in respect of storage and transfers of your personal data. As a part of use of service, the information and personal data you provide to us may be transferred and stored in countries other than the country you live in. By submitting your personal data and use of information, you agree to store, use and transfer your personal information.

DATA SECURITY

We implement appropriate security measures and privacy-protective features on our platform including encryption, password protection, call masking and physical security measures to protect your personal data from unauthorised access and disclosure, and follow standards prescribed by applicable law. Where you have chosen a password that enables you to access certain parts of services, you’re responsible for keeping these passwords secret. We will not be responsible for any unauthorised use of your information, or any lost or stolen or compromised passwords.

DATA RETENTION

You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a certain period after the termination of your account. In some circumstances we may aggregate your personal data for research purposes.

BUSINESS TRANSITIONS

You are aware that in the event we go through a business transition such as a merger, or acquisition by another organization, your personal data may be transferred as an asset transfer.

USER-GENERATED CONTENT

We invite you to post content on our platform, including your comments, ratings, feedback or any other information that you would like to be made available on our platforms. Please note that such content will be visible to all platform users.

UPDATES TO THIS POLICY

We may occasionally update our policies, if we make changes to this policy, we will upload the revised policy on the platform and share it through other mediums. To the extent permitted under the applicable law. We encourage you to periodically review this policy.

GRIEVANCE DETAILS

If you have any queries regarding this policy, you can reach out to privacypolicyurbancompany@gmail.com

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